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Privacy Policy

Who we are

Our website address is: https://www.santmar.co.uk

We respect your right to on-line privacy. We only gather personal information with your consent and only use the information gathered for the purposes described when we gather it.
You can browse this website without revealing any personally identifiable information. We do not track your browsing history outside of our website, with the exception of recording the site that referred you to our website.
If you e-mail us with a question or request for information, we will store any information that you share with us for purposes of resolving your question. We will not share your information with third-parties or rent or sell your information. If you request information from us, we will provide you with ongoing updates (if available) by e-mail or newsletter. You opt-out from these by informing us.
We have taken appropriate security measures to protect the data we have gathered from loss, use, alteration or misappropriation.
This web-site contains links to third-party sites and they may have different privacy policies to us. If you have any questions about our privacy policy or your information, please feel to contact us  admin@santmar.co.uk

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

Cookies

Use of Cookies
We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. We also share information about your use of our site with our social media, advertising and analytics partners.

Cookies are small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping baskets, and provide anonymous tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

What we share with others
We share information with third parties who help us provide our orders and store services to you;
Accounting services (Accounting software): Stores your purchase information (including VAT numbers if you are a business customer), telephone numbers, e-mail address, business name, addresses, personal name, order (Transaction reference [if from PayPal or Amazon]). We may share your VAT number in verification services (VIES (VAT Information Exchange System) to verify business information.
Shipping providers: We share your name, e-mail address, phone numbers, shipping address to create shipping labels and send you information about your delivery tracking numbers
The companies we share these details with:
• Royal Mail
• DHL
• ParcelForce WorldWide
• UPS
• Parcel2go.com

Payment Gateways* (Amazon, PayPal, Retail Merchant Services, Elevon Merchant Services)
We accept payments through PayPal, Amazon Pay and Retail Merchant Services (RMS). When processing payments, some of your data will be passed to PayPal, Amazon EU and RMS including information required to process or support the payment, such as the purchase total and billing information
*We only receive your information that are related to a purchase/s from these services after you placing an order/s (depends what service you use). Therefore, you may review their privacy policies and data protection procedures  directly with them.

Google
We use Google software to analyse, identify sales trends, and for digital marketing purposes. Google Privacy Policy

How long we retain your data
We may retain your details up to 6 years (that are relevant to purchases/ refunds)

How we protect your data

We do not share information other than mentioned above with the third parties.

We collect information about you during the checkout process on our store.

What we collect and store

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site. Cookies Policy & Use of Cookies

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 6 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews if you choose to leave them.

Who on our team has access?

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfil orders, process refunds and support you.

Contact Information

Should you need to contact us regarding our privacy policies, concerns, to update / delete or to know about the exact details we keep,  please e-mail us admin@santmar.co.uk